FAQ’s - zamzampure

FAQ's

Orders

Where does Zamzam Pure Deliver?

We deliver to all cities across Bangladesh.

Do you offer International Shipping?

Yes, we do offer international shipping.

Please access these resources for international shipping: https://zamzampure.com/ or

Email us at info@zamzampure.com

What are the delivery charges?

Free Shipping: Orders above BDT 2500, are shipped free of charge.

Flat Rate: For orders below BDT 2500, a flat delivery charge of BDT 100 and 150 applies.

When can I expect my order?

We will be sure to send your order within 24 hours of confirmation. The delivery will reach you within 7 working days depending on your location. We ship throughout the week, except on Friday, public/national holidays, during strikes, or in case of natural calamities.

Can I bulk order?

Yes, you may place bulk orders, although the minimum order quantities lie between 4 to 5 products in the least.

Please write to info@zamzampure.comor sales@zamzampure.com with your requirements and our team will take the request forward.

Would I like to place an order for a customized gift box?

Zamzam Pure Foods has already curated existing gift boxes which are available on our website in our gift section. Please visit: https://zamzampure.com/giftboxes

If you want to customize a bulk gift order, please email us at info@zamzampure.com or
sales@zamzampure.com with your requirements and our team will take the request forward.

My order is a gift and I would like a gift note to be attached to it. Can you do this for me?

We would be happy to attach a gift note to your order. Please enter your personalized message in the
notes section while checking out.

Can I white label?

White labeling is only possible for large quantities and based on values, let’s chat at
info@zamzampure.comor sales@zamzampure.com to see if our values align in relation to the white
labeling request.

Payments

What payment options Are Available?

Online Payments: You can pay using your Credit/Debit card. We accept most major Credit/Debit Cards.
We also accept all Mobile Banking Payment Methods.

Cash on Delivery: We also offer the option of Cash on Delivery for your convenience.

Returns, Cancellations & Refunds

Do I get confirmation on placing an order?

Yes, after the order is confirmed you will get a message that includes the details in your order.

Can I modify the order after I have placed it?

After the order is confirmed it cannot be modified. However if immediately E-mail is sent to our customer care at info@zamzampure.com and if the order is not dispatched as yet we can make necessary changes.

How can I cancel my order?

Cancellation Timeframe: You can cancel your order within 24 hours of placing it by emailing us at info@zamzampure.com. However, Orders cannot be canceled once they have been dispatched.

Can I place an order over the phone?

Yes. You can send your order through WhatsApp on our WhatsApp number, +8801785009395. We will provide you with payment options. After making the payment your order will be confirmed and dispatched. Dispatch details will be provided to you on the same WhatsApp number from which you contacted.

Can I track my order?

Yes, as soon as your order is dispatched you will get a message which includes the L.R number and name of the courier through which your goods are dispatched. You can either track your order from the Website of the Courier Company or mail us at info@zamzampure.com.

What if I have received a damaged or expired Product?

While it’s rare if you receive a product that’s damaged or past its expiry date, we will accept the return and issue a replacement at no additional cost, or provide a full refund.

The return policy remains valid for 24 hours, within the timeframe of the receipt of the order.

Please reach out to us and send us a photo of your product either to zamzampurefoods@gmail.com, sales@zamzampure.com, or our WhatsApp number +8801785009395.

Please keep the original product and receipt for the return process.

How will I receive my refund?

For a refund contact our support team at info@zamzampure.com. Our executive will initiate the refund
process.

How can I give complaints/feedback for your product?

We would love to hear from you. For complaints/feedback, you can write to us at info@zamzampure.com. Our executive will initiate the complaint process.